NEW: Non-conformities Training
A non-conformity is defined as the failure to meet a requirement. Failing to meet customer requirements, compliance requirements or stakeholder requirements will damage your business but taking action to prevent such failures leads directly to business improvement.
This training is designed to help you:
- find the non-conformities in your organisation
- recognise non-conformities when they occur
- capture relevent information needed to manage them
- carry out root cause analysis
- develop management actions to address root causes and prevent recurring issues
Managing non-conformities is the backbone of an effective quality management system and competence in this area is essential for businesses wanting to drive continuous improvement. This is a practical step-by-step approach which can be applied in any organisation.
NEW: The Seven Principles of Quality Management Workshop
Every quality management system is founded on seven, well established and fundamental management principles.
The workshop focusses on each principle in turn and allows attendees to develop action plans against each heading, When implemented these action plans deliver improvements.
The workshop includes:
- what are the seven principles
- what do they mean and why are they important
- how do they relate to your business
- how is your organisation performing in relation to the seven principles
- what actions can be taken to strengthen the performance under each of the principles.
This is a practical approach to business improvement which can form the foundations for broader systemisation or a formal quality management system as your business evolves.