Business Improvement for SMEs….

ISO 9001 Packages for SMEs

Non ISO Improvement services – the benefits of quality management without the cost and hassle of certification.

The 3 Ps of Improvement: People, Policies and Processes

Get in touch for some free advice on how you can improve your business: 07590 267 209

My story

My mission is to make businesses work better. Throughout my career I’ve found and implemented ways to improve how things work whether it’s processes, communications or organisation. (or all of the above).

Businesses are busy, and small businesses are even busier. Small business managers wear multiple hats and they often don’t have time to focus on operational improvement.

However, the way a business operates has a huge bearing on costs, waste, stress levels, compliance, customer service – everything really.

I offer accessible cost effective ISO 9001 implementation packages which are designed to give you options. Scroll down for details.

If your business isn’t ready for full ISO Implementation, take a look at my ISO-Pre package. This offers the biggest benefits of ISO certification without the cost or the stress of the audit process.

Whichever approach works for your business, I focus on the 3 Pillars of improvement: People, Policies and Processes.

Developing the right approach to those three things delivers sustainable improvement.

Contact me today and start improving your business.

Tel: 07590 267 209

Get in touch t o see how you can improve your business: 07590 267 209

Packages and Services

Not sure where to start? Book a Pre-Improvement Temperature Check – a 1- 3 day audit to determine areas for improvement and indicate the scope and timescales for proposed improvement projects. Costed on a day rate.

Ready to go? See which package works for your business…


All the practical improvement benefits of ISO 9001 without the costs or hassle of audits and certification.

Flexible and adaptable approach to suit your business.

Systems can be upgraded for ISO 9001 certification at a later stage.

Costed on a day-rate or a project fee with structured payments at agreed intervals.


A People-focussed approach to implementing ISO 9001.

This is full implementation of 9001 for certification but carried out over a longer period.

Spreads the cost, makes the internal workload more manageable, allows time for training and support for your team. Empowers your people to maintain your quality management system with confidence.

Costed on a day rate or a project fee with structured payments at agreed intervals.


Cost -effective Implementation at a faster pace. Delivered using a 100/20 model: I project manage and handle implementation for 100% of the project with input from a Senior ISO consultant (usually Auditor level) for 20-25% of the project time to validate compliance.

More affordable than the standard model of a senior consultant handling 100% of the project.

Costed on a project fee with a pre-start, interim and completion payments.

Why work with me?

The 3 Pillars of Improvement

People: Improvement involves change and requires a mindset to be adopted throughout your business. The best way to achieve that is to have your people onboard. I can provide training, mentoring and change management activities as part of your improvement project, making long-term success more achievable.

Policies: Policies provide clarity, demonstrate commitment and help you to crystalize your intentions. They can be as formal or informal as you like – to suit your company culture. They form the backbone for your quality management system and they relate to your objectives and plans for the business. I can help you to establish relevant policies to help your business deliver improvement, whether its ISO 9001 certified or not.

Processes: A process approach is one of the fundamental principles of ISO management systems. They deliver consistency, structure, scalability and they support continuous improvement. I work with you and your team to develop processes which are proportionate and practical and which add value to your business.

Get in touch for more information on how I can help your business.

Principles and Values

Straightforward – no jargon, transparent, non-consultant approach

SME focussed – insight, experience and understanding of SMEs

Accessible – no business is too small to improve. Even the smallest budget can get you started on your improvement project

Flexible – practical, pragmatic and proportionate solutions to suit your business.

Don’t recruit – train. Cheaper, less risky, easier and faster than hiring skills into your business.

“If you can’t describe what you’re doing as a process you don’t know what you’re doing”

W. Edwards Deming, leading management thinker in the field of quality

Recommendations, Testimonials and Case Studies

Here are some testimonials from existing clients about the work we have carried out for them.

‘I have worked with Annie for a number of years in her role at Joules. Annie is an exceptional project manager. She is always willing to accept a challenge, highly organised and methodical in her approach to projects. She understands the importance of strong stakeholder management and ensures all relevant individuals are kept in the loop, and managed where necessary, to ensure projects run efficiently. She is a natural problem solver and a great attribute to the business. I would highly recommend Annie’

Director, Capstone Consultancy

‘Annie is a superbly organised and creative individual, her ability to be calm in a crisis and manage not only herself but others in a fair and positive manner is a true talent. She also has a great knowledge of all aspects of business, from HR, change management, policy & procedure writing. Annie develops and sustains great relationships with external suppliers, high level management and her reporting staff’

Former Account Director , Sheridan and Co

Annie possesses outstanding project management skills, thoroughly organised, with a methodical and detailed approach. Commercially astute, able to manage complex projects demonstrating excellent communication skills with multiple stakeholder groups.

Former Director, Sheridan and Co


Annie McNeely


Tel: 01572 345 818 / 07590 267 209


    Frequently Asked Questions

    The answers to all your questions, right here.

    Can you work remotely?

    This depends on the nature of the work, but providing it’s suitable I can work from my office, and meetings can be carried out over Zoom or using your chosen platform.

    How do you calculate your fees?

    Fees are based on the amount (duration) of work involved and the nature of the work i.e. project based, on-going etc. As a general rule the greater the amount of work, the lower the day rate.

    I work on a day rate which provides a baseline, and then fees are worked out and adjusted from there.

    Where do we start?

    Normally the first stage is to discuss your requirements and clarify the desired outcomes – this is the briefing process.

    I then put this into a scope of work which is agreed with you, the client. This ensures that the outputs are defined, making it easier for both parties to monitor progress and confirm completion.

    The scope of work also informs the calculation of fees. Once the fees have been calculated, the fee proposal is submitted for sign off.

    Following sign-off I will get started and report in as often as needed, or as per an agreed schedule.

    How do you work?

    This depends on the nature of the work but it will usually be a combination of arranged visits to you and your business and remote working. There may be projects which require me to have some desk space in your business until completion of the project.

    This is something that becomes clearer through the briefing project.

    What happens if our needs change?

    If your requirements change once a job is underway, it is important to let me know as soon as possible.  We can then discuss your new requirements in the context of the already agreed scope of works, and decide whether a fee adjustment is appropriate, or a supplementary fee is needed to cover additional work.

    What happens if we need to cancel?

    Signed-off work which is cancelled with less than one week’s notice (from start date) or after the work has started will be subject to a fee – which will be agreed as part of the fee structure. This fee is in place because work cancelled at short notice cannot easily be replaced, resulting in loss of income.

    Can you work for us on an on-going basis or longer-term?

    Absolutely. Where there is a longer-term need for support e.g. for on-going management of a particular business element or regular review of your processes, I can provide that. There are options for working on a contract basis or on a retainer rate based on the amount of time needed per-month.

    Please do not hesitate to get in touch with me if you still have questions and I will be delighted to answer them!