Annie McNeely ISO consultant in Rutland and Leicestershire.

Quality Management Practitioner

Supporting SMEs, Micro-businesses and Sole Traders in
Rutland, Leicestershire, Midlands & East Anglia.

  • Quality Management System Builds
  • Quality Management support - retained or ad-hoc
  • Internal Auditing
  • Quality Management System development and repairs
  • Quality Management training

Quality reinforcements have arrived! Get in touch to kick off your Quality Management strategy: 07590 267 209

Quality Management and Me

I thrive on seeing small businesses grow and succeed. With over 20 years of operational management experience in SMEs and large PLCs I know that applying some basic principles can save time and money, reduce risks, reduce stress and generally improve a business.

Businesses are busy, and small businesses are even busier. That's why I use my background and experience to help SMEs, micro-businesses and Sole Traders manage quality.

I offer accessible, flexible and cost effective Quality Management and  ISO 9001 Services.

Small businesses need options - scroll down to see what works for you.



Your quality reinforcements have arrived! Call me today to kick off your quality management strategy.

Tel: 07590 267 209


Whatever your business activites are, no matter how small, if you need quality management support I can help. I offer a flexible and friendly approach which is aimed at equipping you to manage and benefit from your system for the long term.


Offering business.


Effective and comprehensive installation of your ISO 9001 Quality Management System for under £5K

Specifically designed to make ISO 9001 certification manageable and affordable for truly small businesses, the ISO CLUB breaks the system build into ‘bite-sized pieces’ and more importantly, it reduces and spreads the costs making it feasible for SMEs. 

ISO CLUB works like this: six to ten businesses come together to form a 'cohort'. Each week I lead a one hour call where I guide you through another element of the system so that you can complete one or two hours of homework. Each piece of homework completed is another part of your system in place.

ISO CLUB costs £400 a month which can be invoiced monthly or quarterly. The programme is made up of 52 weekly modules with a total duration of around 56 weeks including breaks.  Membership of the ISO CLUB also means special rates on support services such as Internal auditing, training and process writing.

However, ISO CLUB doesn’t just deliver a quality management system – it also offers added value in the form of support from your cohort, built-in skills training such as process management and root cause analysis as well as excellent knowledge of the ISO 9001 standard.

By the end of the programme each member of the cohort has a quality management system, confidence to manage it effectively and the choice to go for certification.

Get in touch to find out more or to sign up for the ISO CLUB programme.

Request a call


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SMEs rarely have the budget for an in-house Quality manager. That's where I come in.  I can provide external quality management support on a retained basis for up to two days per month or on an ad-hoc basis.

Typical activities include:

  • Process management (reviews, development, monitoring)
  • Monitoring and reporting on performance measures
  • Supplier management (approvals, performance review, auditing)
  • Managing improvement projects
  • Training

Management activities are backed up by regular communication with management and working lcosely with staff.



Request a call


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Together we can build an ISO 9001 compliant quality management system which is ready for certification or we can start with the basics and leave certification for another day. 

Whatever your needs, I'll work with you to develop a practical and applicable quality management system which suits your business - no over-engineered software platforms or IT systems, I work with whatever infrastructure you have available, even if it's pen and paper.

If you do choose to gain ISO 9001 certification, I'll help you select a certification body and support you through the audit process.

Request a call


People in meeting.


ISO certified quality management systems require scheduled internal audits, carried out by an impartial party.  For small businesses this means using and external resource for the internal audit process.


I can carry out your internal auditing as needed, charged on a day rate.  Audits are followed up with a detailed report which covers non-conformities and corrective actions, opportunities for improvement and a summary of performance. This is delivered via a virtual meeting to go over the findings and answer any queries. 

Request a call


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From basic awareness training to bespoke quality management content, training underpins the effectiveness of your quality management system and helps to build engagement among staff.

Training can be delivered online, in house or at an external venue. Formats include lecture style and workshop sessions.  My experience in Business Training allows me to identify your trianing needs and develop content which is relevant and effective.

Topics include:

  • How does a quality management system support growth
  • What is ISO 9001 and how does it work
  • An Introduction to the Seven Principles of Quality Management
  • Basics of Process Management
Request a call


Stacking the wooden toy.


If you've had a poor audit report or you're just not seeing enough benefit from your quality management system, I can help.

Development work is managed on a case-by-case basis and I start by understanding your business, your system and the issues.  From there a strategy or management plan is developed and we can start improving your system.

Request a call


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My Quality Clinic allows you to access my knowledge and experience in affordable, bite-sized pieces. Whether it's a one-off query about where to start or a package of sessions , I'll provide 121 support to help you ensure your system is effective and stays that way.

The clinic works in half-hour slots and if I can't answer your query within the half hour I will come back to you at no extra cost.  If it takes 10 minutes to answer your question we can make effective use of the remaining time. You can book multiple slots for on-going support - whatever works for you.

Book and Pay

Why work with me as your ISO Consultant?

The 3 Pillars of Improvement

People: Effective quality management systems work because they are part of an organisation's DNA  and the best way to achieve that is to have your people onboard. I can provide training, mentoring and change management activities as part of your iquality management project, making long-term success more achievable.

Practicality: Your quality management system must be practical so you can manage it over the long term. That means understanding your business, how you operate, what resources you have available and what capabilities exist in the business and creating a system which works in that context

Processes: A process approach is one of the fundamental principles of ISO management systems. They deliver consistency, structure, scalability and they support continuous improvement. I work with you and your team to develop processes which are proportionate and practical and which add value to your business.

Get in touch to get your quality management project started.

Principles and Values

Non ISO Improvement services with AMc consulting.

Full involvement – I make sure really understand your business, build a rapport with your people and work closely with your team.

SME focussed consulting in Rutland and Leicestershire.

Straightforward – I take a jargon-free, transparent and supportive approach.  

I'm a practitioner which means Think and Do - I'm happy to work on the basics as well as the big picture.

ISO consulting for all business sizes in Rutland.

SME Focussed -  no business is too small for a quality management system. Even the smallest budget can get you started on your improvement project

Practical, pragmatic and proportionate ISO solutions to suit your business.

Qualified – IRCA certified ISO 9001 Lead Auditor

Broad operational management experience across multiple sectors.

An effective quality management system supports sustainable growth - call me to find out how.

Contact me today

“If you can’t describe what you’re doing as a process you don’t know what you’re doing”

W. Edwards Deming, leading management thinker in the field of quality

Recommendations, Testimonials and Case Studies

Here's what my clients say:

Positive reviews of AMc consulting.

Annie is a real expert in her field, her grasp of ISO certification is second to none as is her ability to demystify and simplify what needs to be done to achieve or retain certification.

She will bring clarity to processes and build efficiency into your business model. I can't recommend her highly enough.

MD Anne Corder Recruitment

Positive reviews of AMc consulting.

Annie is a highly experienced trainer. Cheerful and engaging, I have always found her to be sensitive to the changing needs of her audience.  She has an innate capacity to tailor her message to the needs of the group. people enjoy learning with her.

Much of Annie's strength comes from her ability to attend to the detail. She has exceptional knowledge of ISO and quality management and keeps up with current developments. Over the last twelve months I have worked closely on training contracts with Annie and I hope to continue doing so.  She is highly effective at what she does and makes the experience enjoyable for all.

J W Hall MBE MDA MA (oxon) FCMI

Positive reviews of AMc consulting.

Annie recently worked with us to develop and implement our quality management system and she supported us through the certification process.

She's easy to work with and built a good working relationship with the team to ensure they undersood the project, were happy with the system and were ready for the certification audit.

We flew through the audit with zero non-conformities and it's great to be able to tell our customers that we're now ISO 9001 certified.

Annie continues to provide quality management support on a monthly basis which works well for our small business. Her undertsanding and experience in SMEs is valuable and I can recommend her services for other small businesses needing quality management support.


Karl Jones, MD Digicon Solutions Ltd


Annie McNeely


Tel: 01572 345 818 / 07590 267 209


Frequently Asked Questions

The answers to all your questions, right here.

Why should I get ISO 9001?

ISO certification is an investment in your business.  Fundamentally ISO 9001 supports sustainable growth.  It does that by providing assurance to your customers that the quality of your business outputs and the needs of your customers are a priority in how you manage your business.

Having certification allows you to access new sectors and customers and over the long term it improves your efficiences, improves your reputation and encourages customer loyalty. 

Even if you choose not to get certified, mechansims such as processes can be put in place to improve how you operate.

How long does it take?

It's not unusual for implementation to take 8-12 months.  However, there are multiple factors which affect the timescales including:

  • How you want to appraoch the project
  • whether you're on a deadline
  • how much internal resource you can spare to get the work done
  • the size and complexity of your business
  • where you're starting from i.e. whether you have some of the required documents or systems in place already.

Our initial conversations will provide enough information to provide an estimated timescale which goes into the proposal.

For an initial discussion on how your project might work please give me a call on 07590 267 209


How much does it cost?

Whatever your budget it's possible to get your certification but, as with timescales, there are several factors which affect the costs involved in your ISO 9001 project. For example:

  • The level of input needed from your consultant
  • your choice of consultant
  • The approach taken to implementation
  • The duration of the project
  • The various certification options

if you'd like to get an estimate for your project please get in touch with me on 07590 267 209.

Do I really need a consultant?

The short answer is Yes. 

Consultants have a level of understanding which 99% of businesses do not have. 

I'm trained as an external auditor which means I understand what an auditor is looking for, how the audit process works and what you need to know, do and undersrtand beyong the requirements of the standard. 

I also have process management, change management and training skills which supplement and support the basic requirements of the standard.

Will it disrupt my business?

Somewhat yes.

The implementation phase requires time and input from staff which will, at times, take them away from the 'day job'.  There is no way to put ISO 9001 in place without involving your staff so this is inevitable and you will need to identify as a business how much time you can spare.

Once you have achieved certification your business will work differently. The trick to making this work is to carry out change management actvities alongside the implementation project. By doing this the changes are incremental and staff have time to adjust.

As a manager do I need to be involved?

Absolutely. In fact, it is a specific requirement of the standard that Top Management carry out certain activities and demonstrate certain behaviours.  Failing to do so will hamper your certification.

Furthermore, the system needs to become part of your company's DNA which means everyone needs to be involved.

However, with a well designed implementation plan this is very achievable.

Contact me today

Annie McNeely

Providing ISO Consultation Services to organisations in the Midlands and East Anglia and Based in Uppingham, Rutland.

Using over 15 years experience to deliver improvement through planning, organisation, streamlining and communication.

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01572 345 818 / 07590 267 209

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